Why reply to your reviews?
97%of consumers say online reviews influence buying decisions
9 out of 10consumers say reviews play a role in discovering a business
3.5xmore sales on product pages with reviews than without
Engaging with customers
An opportunity to engage and show that business owners value their feedback
Improve search rankings
Responding to reviews can help encourage more reviews and improve overall rating which leads to a better overall search ranking
Insight into customer experience
Helpful for businesses to improve their products, services or customer experience and identify common issues/trends that need to be assessed
Reputation
Responding to negative reviews can show that a business cares about a customers thoughts
Source: Lin, Ying. "Online Review Statistics You Need to Know" Oberlo.
Why choose Inform?
AI responsesOrganic, original replies. Manage your brand image with an 'AI voice'.
Free to useNow and always, Just a click away. Ready to use right out the gate.
Granular controlUse human reponses for sensitive reviews, or even avoid keyphrases.
- Question: How much does Inform cost? Is it really free?Answer: Inform is ABSOLUTELY free to use, now and always! Any one is able to sign up and generate automatic review responses.
- Question: How does Inform work?Answer:
- All you have to do is sign-in with Google to register your account and you're ready to automate quick replies to your reviews!
- Whenever you select to reply to a review on our Reviews dashboard page, we will automatically generate a reply to it for you. You can customize your AI voice in the ‘AI Responses’ page, or even try out manual templated responses by writing a custom rule and human response to it.
- It's that easy!
- Question: How do I get started?Answer: You're already half-way there! Click the "Get Started" button above to register using your Google account, it takes only a second!
- Question: What review platforms does Inform support?Answer:
- For now, we only support generating review responses for Google Businesses- ie, your store, restaurant or business profile on Google Maps or Google Businesses!
- We're actively exploring adding support for Yelp, TripAdvisor, Facebook Reviews, and more platforms. Stay tuned!